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Terms and Conditions

Credit and Prepaid Cards (PayPal circuit)

It is possible to make the payment through major credit cards and debit cards using the secure Paypal circuit.
Payments by credit card can be done safely through the secure payment system PayPal even if you are not a registered user.
This system allows anyone who is in possession of a credit card to be able to buy in a simple, fast and secure.
Sensitive data of the holder (name, card number, expiry date, etc.) are only transmitted to PayPal and are protected by encrypted systems for which no one can in any way come to know.

Paypal

Choosing the PayPal payment method, the customer can pay directly through your Paypal account. We reserve the right to ship the goods to the address indicated only account verified by Paypal.
Paypal is the fast payment system, secure and easy to use, which allows you to make purchases with maximum protection.
With Paypal your information is protected. The details of your credit card details are never shared with online stores.

Bank Transfer

Choose to pay by bank transfer, at the conclusion of the order the customer automatically receives a confirmation email containing the bank details, following which the merchandise is set aside pending the arrival of the transfer to the account. The customer is required to send a copy of the e-mail payment within 48 hours of receipt of the order confirmation.
If within this period we do not receive the proof of payment, we will delete the order.
We will ship the order when the transfer has reached our bank account.

Warranty

All offered products are covered by warranty of two years for manufacturer defects, according to DL 24/02.
Warranty does not cover damage caused by misuse and will not accept liability for direct or indirect damages resulting from improper use.
To avail of the warranty on a product purchased, just contact us to arrange the subject passing at our office.

Customer Service

Customer Service is available Monday to Saturday from 9: 00-12.30 15: 00-18: 30.
For all queries or requests, send an email to ([email protected])
specifying your request or call us at 0532.209308.
Any request will receive an accurate answer as soon as possible.

Shipping

Shipments are made in Italy by courier DHL and are free of charge throughout Italy. Delivery is 24 working hours with the exception of islands, which takes place in 48 hours.
The products for which payment has been made by 15:00 will start the same day and then get to your destination the next day, after this time the start postponed to the next business day. Orders placed Friday (after 15.00), Saturday and Sunday will be processed on Monday.
All products are shipped from our store site in Ferrara (Italy).
Shipments are traceable, after the goods have been shipped you will receive an email with the tracking number and you can see the shipment status on the DHL website.
It may require that the shipment is made to a different address than subjective, which can be a business address or an other person or indicate a time slot to simplify delivery.

International Shipping

International shipments are made by courier DHL, the delivery time is for Europe to 2.3 days, while for the rest of the world 3/5 days.
The fixed cost of shipping is € 10.
All products are shipped from our store site in Ferrara (Italy)
Orders placed after Friday afternoon, Saturday and Sunday will be processed on Monday.
Shipments are traceable, after the goods have been shipped you will receive an email with the tracking number and you can see the shipment status on the website www.DHL.com
They will be charged the customs import charges or when the package reaches its destination country.
These costs are borne by the recipient, and we have no responsibility for them