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Returns

Returns can be requested by accessing the ACCOUNT section, selecting the order and the item(s) to be returned. After that, OTTICAGIULIANELLI.COM will send a confirmation e-mail, containing the Return Authorization Number (R.A.N), the return label and the return's instructions. To send goods back please follow carefully those instructions. The return shipping is free of charge. The courier is directly appointed by OTTICAGIULIANELLI.COM 
In case another courtier is preferred all cost shall be beard by customer. Return shipping must be processed within 28 days from invoice's date.
 

Return

After the return parcel arrives to OTTICAGIULIANELLI.COM's warehouse  the product integrity check is performed. For orders purchased with Credit Cards, the total value will be refunded within 10 days. Timing may vary slightly depending on credit card's banking system and is out of OTTICAGIULIANELLI.COM's control. For orders paid with PayPal or Bank transfer, the total amount will be returned on the original account. The refund will be issued in the original currency. Any change to the total amount due to the currency fluctuation can't be refunded.
 

Terms and Conditions

- Security tag attached to the items can't be broken or cut. Products can't be worn, washed or alterated and they must not have any sign of use. Lenses must be in perfect conditions and not show sings of any kind.
 
- Every item must be returned with the package, all the tags and original accessories (casing, cleaning lens cloth) received with the order.
 
- All the products must be returned along with their original box, which is considered to all intents and purposes integral part of the product and must not been in any way damaged or alterated, or used as single outer packaging.
 
- In the event that the customer receives defective goods, or that there are errors in shipments from OTTICAGIULIANELLI.COM, it's required to follow aforementioned instructions. 
 
OTTICAGIULIANELLI.COM reserves the right to request photographic evidence before authorizing returns for defective goods. 
 
- Authorized returns by OTTICAGIULIANELLI.COM must be shipped from the same country in which the original order was delivered.
 
- OTTICAGIULIANELLI.COM reserves the right to refuse returns not shipped appointed courier in the e-mail. 
 
- OTTICAGIULIANELLI.COM reserves the right to refuse returns not authorized or not complying with set conditions. In such cases the goods will be returned to the sender at the original shipping address. Any acceptance of such returns otherwise made will generate a charge equal to 10% of the value of the returned goods.
 
For any matters not specified above we follow the European law for trading at distance.